Terms & Conditions

Last Updated: 01 Jan 2026

1. INTRODUCTION

This website, i.e. https://www.vaidibhyo.com (“Website”), is owned and operated by PehelNSV Enterprises Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Purulia, West Bengal, India (hereinafter referred to as “VAIDIBHYO”, “we”, “us”, or “our”).

The Website is operated for the purpose of offering products created using mandi flowers that would otherwise go to waste.

These Terms and Conditions (“Terms”) govern your access to and use of the Website.

These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time.

2. GENERAL TERMS

  • You can determine the latest version of these Terms by referring to the “Last Updated” date above.
  • VAIDIBHYO reserves the right to amend or update these Terms at its sole discretion, in compliance with applicable laws.
  • It is your responsibility to review these Terms periodically.
  • By accessing the Website, you confirm that you are using it voluntarily and that VAIDIBHYO has not induced, solicited, or invited you to access it.

Any use, modification, or reproduction of Website content that undermines the reputation or interests of VAIDIBHYO is strictly prohibited.

3. ELIGIBILITY & CONSENT

  • By accessing the Website, you confirm that you have read, understood, and agreed to these Terms.
  • Users below the age of 18 years (“Minors”) must access the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
  • References to masculine pronouns shall be deemed gender-neutral and inclusive of all legal entities.

4. USE OF WEBSITE

VAIDIBHYO grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for personal and non-commercial purposes on devices owned or controlled by you.

5. TECHNICAL REQUIREMENTS

For optimal experience, the Website should be accessed using:

  • Latest versions of Google Chrome, Firefox, Safari, or Microsoft Edge
  • Operating systems: Windows XP or above; macOS 10.2 or above

VAIDIBHYO is not responsible for compatibility issues arising from unsupported devices, software, or third-party applications.

6. THIRD-PARTY LINKS

The Website may contain links to third-party websites or applications (“Third-Party Sites”). VAIDIBHYO does not control or endorse these Third-Party Sites and is not responsible for their content, policies, or practices.

Your use of Third-Party Sites is entirely at your own risk.

7. USER ACCOUNTS

  • Certain Website features may require account registration.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • VAIDIBHYO shall not be liable for unauthorized account access resulting from your negligence.
  • Accounts are intended solely for placing orders on the Website.

8. MODE OF PAYMENT

Accepted payment methods include:

  • Credit Cards, Debit Cards
  • UPI, Net Banking
  • Wallets and third-party payment gateways

Cash on Delivery is not available.

VAIDIBHYO does not store payment card or banking details. All transactions are processed through secure third-party gateways governed by their respective policies.

9. TRANSACTIONS & ORDERS

  • Product descriptions, prices, availability, and specifications are subject to change without notice.
  • Order confirmation indicates receipt, not acceptance.
  • VAIDIBHYO reserves the right to cancel orders due to pricing errors, availability issues, or regulatory concerns.
  • Users must ensure lawful use of purchased products.

10. LIMITATIONS ON QUANTITY

VAIDIBHYO reserves the right to:

  • Limit quantities per user, payment method, or address
  • Restrict purchases intended for resale
  • Refuse bulk orders at its discretion

11. PRICING & ERRORS

Despite best efforts, errors in pricing or product information may occur. VAIDIBHYO reserves the right to correct such errors and cancel affected orders with a refund, if applicable.

12. HEALTH DISCLAIMER

Any information suggesting health benefits is for educational purposes only and is not medical advice.

Always consult a qualified medical professional before use.

13. RETURNS, REFUNDS & SHIPPING

Returns and refunds are governed by VAIDIBHYO’s Return & Refund Policy, available on the Website.

Shipping timelines are indicative and may vary due to logistics or unforeseen circumstances.

14. CANCELLATION

Orders once placed cannot be cancelled. Please refer to the Return & Refund Policy.

15. INTELLECTUAL PROPERTY

All content on the Website, including text, images, logos, designs, and software, is owned or licensed by VAIDIBHYO and protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

16. USER CONDUCT

Users agree not to:

  • Upload unlawful, harmful, defamatory, obscene, or misleading content
  • Infringe intellectual property rights
  • Engage in unauthorized commercial activity
  • Introduce malware or disrupt Website functionality

17. CONFIDENTIALITY & PRIVACY

Your personal information is handled in accordance with VAIDIBHYO’s Privacy Policy.

18. DISCLAIMER OF WARRANTIES

The Website and its contents are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

VAIDIBHYO disclaims all implied warranties to the fullest extent permitted by law.

19. LIMITATION OF LIABILITY

VAIDIBHYO shall not be liable for indirect, incidental, or consequential damages.

Maximum liability shall be limited to the amount paid by the User to VAIDIBHYO, if any.

20. INDEMNIFICATION

You agree to indemnify and hold VAIDIBHYO harmless from any claims arising from your breach of these Terms or applicable laws.

21. TERMINATION

VAIDIBHYO may terminate access to the Website at any time without notice for violation of these Terms.

22. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by the laws of India.

Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
Jurisdiction: Kolkata, West Bengal
Language: English

23. GRIEVANCE REDRESSAL

Customer Support
📞 +91 91473 73087
📧 support@vaidibhyo.com

Grievance Officer
Name: Mr. Bikash Khimsura
Address: Purulia, West Bengal – 723101
Email: contact@vaidibhyo.com
Timings: Mon–Sat (10:00 AM – 6:00 PM)

Complaints will be acknowledged within 48 hours and resolved within 30 days, as per applicable law.