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Terms & Conditions

INTRODUCTION

This website, i.e. https://www.vaidibhyo.com (“Website”) is operated by PehelNSV Enterprises Private Limited, a company incorporated and existing under the Companies Act, 2013 with its registered office at Purulia, West Bengal, India (hereinafter referred as “Vaidibhyo” or “us” or “we” or “our”). The purpose of this website is to offer the products made from discarded temple flowers and Mandi flowers that go to waste.

These Terms (as defined below) were updated as on 23rd May 2024.

These terms of use (“Terms”) regulate the usage of our Website. These Terms constitute an electronic document published in accordance with the provisions of the Information Technology Act, 2000 (“Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Rules”), subject to amendments.

GENERAL

You can determine the latest revision date of these Terms by referring to the date stated at the beginning.

Vaidibhyo retains all the rights to amend these Terms at its sole discretion, in compliance to the Acts and Rules. It is your duty to periodically check the Terms for any updates.

By accessing the Website, you agree that you are voluntarily using the website.   By doing so, you affirm that Vaidibhyo neither induced nor invited or solicited you to visit our Website.

Any modification, alteration, or use of any content from the Website in any manner that undermines the position of Vaidibhyo is prohibited.  

 

ELIGIBILITY AND CONSENT

By accessing the Website, the user(s) (“User” or “Users” or “you” or “yours”) or the parent or legal guardian of the user(s) who are Minors (as defined below), acknowledge that they have read, understood and consented to these Terms.

Minors, i.e. under the age of 18 (eighteen) years (“Minors”), must use the Website under the supervision of a parent or a legal guardian who agrees to abide by the Terms.

It is clarified that all references to “he”, “his”, “him” and “himself”, in the context of the User, includes all genders and legal entities.

 

USE OF WEBSITE

Upon your acceptance of these Terms, we grant you a limited, revocable, personal, non-exclusive, non-transferable license to access the Website, and use the Website on mobile, tablets and desktop device (“Devices”) that are under your ownership or control.

The Website, accessed on the Devices, may solely be used for personal and non-commercial use.

WEBSITE

View the Website on the latest version of Google Chrome, Firefox, Safari, and Microsoft for optimal experience.

The Website is best accessed from operating systems like (a) Windows XP or above, (b) MAC OS 10.2 or above.

For best viewership of the Website, it is suggested to use the latest version of Adobe Flash Player.

Please note that Vaidibhyo’s Website is designed to be compatible only with the above-mentioned software’s or programmes.

Vaidibhyo is not obligated to provide functional service for any Devices unrecognized by Vaidibhyo or those purchased from third-parties that are incompatible with the Website.

Additionally, Vaidibhyo reserves the right to periodically upgrade the Website in order to provide enhances services.

Third-Party Links

The Website may contain links to websites or applications offered by third parties (“Third-Party Sites”). We do not control or promote Third-Party Sites.

The use of any Third-Party Sites is entirely at your own risk. Vaidibhyo is not liable for any of the consequences resulting from the use of Third-Party Sites or practices employed by them.

Vaidibhyo is not responsible for the accuracy, integrity, or quality of the content (data, text, software, sound, graphics, promotional materials or any other material) on Third-Party Sites, nor does it endorse the providers or their information.

The inclusion or exclusion does not imply any endorsement by Vaidibhyo of the Third-Party Sites, the Third-Party Sites’ provider, or the information on such Third-Party Sites.

Vaidibhyo is not responsible for any opinions and views presented in the third-party content. Such third-party content have been reproduced after taking prior consent from the third party and all rights relating to such content will remain with the concerned third-party.

Furthermore, you acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third-party shall continue to be their property. You acknowledge that Vaidibhyo shall is not liable for any claims arising therefrom.

You hereby agree that Vaidibhyo has the right to change modify, suspend, or discontinue and/or eliminate any aspect(s), features or functionality of the Website as it deems fit without prior notice.

Vaidibhyo does not, explicitly or implicitly, make any commitment to maintain any aspect of the Website. You also agree that Vaidibhyo shall not be held liable to you or any third-party for any modification, suspension or discontinuance of the Website.

Your Account

The User must register with Vaidibhyo in order to access certain services or areas of the Website. With respect to any such registration, we reserve the right to refuse the requested User-names.

Please not that your username and password are for your personal use only. The users have the sole responsibility to maintain confidentiality and prevent unauthorized access.

Users can modify the details of their account from the ‘Your Account’ section on the Website.

The Users acknowledge that their accounts are used solely for the purpose of placing orders of the products listed on our Website.

 

MODE OF PAYMENT

To purchase products from the Website, you can utilize various Payment Methods including Credit Card, Debit Card, Paypal, Wallet, Net Banking, UPI, and third-party payment gateways.

The use of Credit Card, Debit Card, UPI, Net Banking, and third-party payment gateways is recommended by us for faster order processing.

Cash on delivery is not available for any products listed on the Website.

The User understands that certain fees or charges may apply to these payment methods.

Vaidibhyo processes such payments through trusted and secured third party payment gateways to ensure safety of the transaction.

Futhermore, Vaidibhyo does not save your financial information such as debit card/credit card information among others. Such information is saved by the third party payment gateways and is handled as per their own terms of service and privacy policy.

We shall not be liable for any loss or damage resulting directly or indirectly from lack of authorization for a transaction, payment issues, or transaction declines for any other reasons while using any of the Payment Methods on the Website.

The payment facility provided by Vaidibhyo is solely for facilitating transaction completion and does not constitute banking or financial services.

The mere use of payment facility shall not render Vaidibhyo liable for the non – delivery, non – payment, damage, breach of representations and warranties, or fraud as regards to the products listed on Vaidibhyo’s Website.

TRANSACTIONS

User Transactions

If you wish to purchase any product made available through the Website (each such purchase is referred as a “Transaction”), you may need to supply certain information relevant to your Transaction including, but not limited to, your payment details (such as your payment card number and expiration date), billing address, and shipping information).

By providing such information, you authorize Vaidibhyo to share it with third parties to facilitate the completion of the Transaction (initiated by you or on your behalf).

We may require verification of this information before acknowledging or completing any Transaction.

All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice.

Certain weights, measures, and other descriptions are approximate and provided for convenience purposes only.

The inclusion of any products on the Website does not guarantee all time availability of these products.

It is your responsibility to comply with all applicable local, state, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any product purchased from our Website.

By placing an order, you affirm that the products ordered will be used lawfully.

Vaidibhyo reserves the right to limit product quantities, discontinue products, impose conditions on promotions (like coupons, promotional codes, etc.), restrict Transactions, and refuse to provide products.  

You agree to pay all charges incurred through the Website by you or on behalf of you. These charges includes, but not limited to, shipping, handling, taxes.

You confirm that Vaidibhyo or our agents may contact you regarding your account or Transactions, using automatic dialling or messaging devices. You acknowledge that we may also record phone conversations, through customer service facility, for training or service evaluation purposes.

Limitations on quantity

Vaidibhyo does not provide extra discounts for large orders, whether they consist of a single product or multiple products, at all times.

Vaidibhyo reserves the right to limit quantities on orders placed by the same account, on orders placed by the same method of payment, and on orders that use the same billing or shipping address. Users will be notified on the imposition of such limits.

Additionally, Vaidibhyo retains the right to restrict purchases of products to resellers. Resellers are identified as entities or individuals who acquire goods with the intent to sell them rather than utilize them personally.

Colours

Although Vaidibhyo strives for accurate colour representation on the Website, we cannot guarantee the exactness of colors displayed on your monitor.

Availability, Errors & Inaccuracies

Vaidibhyo’s acknowledgement of an order signifies reception of order, and not its acceptance, shipment, or confirmation of the price and availability of the product.

Despite the Website’s conscientious effort to describe and display its products accurately, some products may be mispriced, described inaccurately or unavailable. Please note that this is because we may experience delays in updating information on the Website and in our advertising on other sites.

As a result, we do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability.

Vaidibhyo reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.

If we determine any inaccuracies in the product information, we will cancel your order and notify you via email. We apologize for any inconvenience caused.

 

Healthcare Information

THE INFORMATION CONTAINED IN THE PRODUCTS ASSURING ANY HEALTH BENEFIT IS INTENDED FOR EDUCATIONAL PURPOSES ONLY. IT IS NOT INTENDED AS MEDICAL ADVICE FOR INDIVIDUAL CONDITIONS OR TREATMENT. THE INFORMATION PROVIDED IS NOT A SUBSTITUTE FOR A MEDICAL EXAM, AND IT DOES NOT REPLACE THE NEED FOR SERVICES PROVIDED BY MEDICAL PROFESSIONALS.

TALK TO YOUR DOCTOR BEFORE TAKING ANY PRODUCTS. ONLY YOUR DOCTOR CAN PROVIDE YOU WITH ADVICE ON WHAT IS SAFE AND EFFECTIVE FOR YOU.

Rules for Promotions

Any sweepstakes, contests, raffles, or other promotions (collectively, “Promotions”) made available through the Website may be governed by rules that are separate from these Terms.

If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy.

If the rules for any Promotion is in conflict with these Terms, the Promotion’s rules will apply.

Text Messages

Your carrier’s standard message rates will apply to your entry or submission message, Vaidibhyo’s confirmation, and all subsequent text messages. Other charges may apply. All charges are billed by and payable to your mobile service provider.

Vaidibhyo will not be liable for any delays in the receipt of any text messages. Delivery is subject to effective transmission from your network operator.

Data obtained from you in connection with this text messaging service may include your mobile phone number, your carrier’s name, and the date time and content of your messages and other information you provide to Vaidibhyo as part of this service.

Vaidibhyo may use this information to contact you and provide products you request from the Website.

Vaidibhyo may also use this information as described in the subscription list you’ve enrolled in. We may use an automatic dialling system to deliver text messages to you.

RETURN AND REFUND

If you are not entirely satisfied with your purchase from Vaidibhyo, you may return it in accordance with “Vaidibhyo’s Refund Policy” available at the website.

Please note that refund on products is provided in accordance with Vaidibhyo’ Return and Refund Policy, available at the Website.

 

SHIPPING POLICY

Upon confirmation of payment for the order (“Order(s)”), the Company directly ships the Order via third party logistic partners.

Your Orders undergo thorough inspection before shipment to ensure they are in a perfect condition.

Consequently, the Users shall be issued a tracking ID to monitor their Order via the Website.

If the Order is shipped through multiple shipments, a tracking ID shall be issued against each such shipment.

Typically, orders are dispatched within 2 to 3 working days (excluding Sundays and public holidays) post-confirmation and delivered within 7 to 8 working days from dispatch.  

However, delivery to certain regions may extend up to 10-15 working days due to COVID-19 restrictions. The Users shall be duly communicated in case of any such delay.

During sales events, shipment may experience delays due to increased volumes.

The Users must note that all the timelines are provided are based on assumptions and could change due to unforeseeable circumstances.

The shipping charges varies in accordance with the dimension, height, weight, and location of delivery of the Orders. The Users can view the levied shipping charges upon checkout.

While our delivery partners are dedicated for optimal delivery, if unable to do so, orders will be returned to the Company, and customers will be given options for return or exchange as per the Company’s return and refund policy.

CANCELLATION

Once order is placed, it cannot be cancelled. Please refer to the information below for details on our return policy.

CONTENT

Vaidibhyo provides content on its Website which may be produced by us or by third-party. We are not responsible for the accuracy, legitimacy and trueness of the information hosted.

While we take reasonable care to ensure the accuracy and legitimacy of the content, we are not liable for the information provided. By using our Website, you agree to not hold us liable for any inaccuracies of the provided information.

PRICING INFORMATION

Vaidibhyo endeavours to maintain accurate and precise information at all times. However, occasional errors may occur.

The actual price of an order can only be confirmed once the order is placed.

Notwithstanding Clause 8 (Cancellation), we hold the right to cancel your order if the price of the product and/or product information is inaccurately listed due to technical error.

However, this Clause 10.3 does not apply if the order has already been delivered.

If there is a discrepancy in product price or information, Vaidibhyo will contact you for guidance, and only upon your explicit instruction to proceed will we fulfil the order. Otherwise, such orders will be considered not received.

If we cancel an order for which payment has already been made, the amount will be refunded in accordance with the Company’s Refund Policy.

Upon our sole discretion we may cease or discontinue listing a product on our Website. Further, we reserve the right to change the price and/or any other information about the product, without any prior notification.

MISCELLANEOUS

Risk of loss

 Unless otherwise specified, the risk of loss of and title to products purchased on the website transfer to the purchaser upon delivery by the carrier.

Jurisdictional Issues

The website is operated and controlled by Vaidibhyo from Purulia, and is intended to be governed by the laws and jurisdiction of India.

By accessing the website, you agree to comply with all local laws, rules, and regulations. We reserve the right to limit website availability to any person, geographic area, or jurisdiction at our discretion.

By accessing the Website, you affirm that you are doing so at your own initiative and risk.

INTELLECTUAL PROPERTY

Unless otherwise specifically mentioned in these Terms, all the content available on the Website (including the right to sue for passing off, design rights, reports, data, databases, tools, code, photographs, pictures, video, interfaces, web-pages, designs, text, graphics, images, information, software (“Software”), audio, User content and other media files, their selection and arrangement, materials and all other intellectual property rights) are owned by us or respective third-party, or licensed to us by a third-party (“Our Content”).

You are prohibited from using this content except where we grant you a limited license in connection with the website.  

Our name and logo ‘VAIDIBHYO.’ are our trademark/service mark. Any trademarks, service marks, or logos of other organizations on our website belong to those respective organizations. You are not granted any general right or commercial license with respect to our trademarks, service marks, or logos, or those of other organizations.

 

DELETING YOUR ACCOUNT

Vaidibhyo reserves the right to terminate your account in case of any violation of the Terms. Consequently, Vaidibhyo shall be relieved of all future liabilities and obligations towards you.

Vaidibhyo will not be responsible for any losses arising out of such termination of account.

CONDUCT OF THE USERS

By using the Website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that: is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, including bodily privacy, insulting or harassing on basis of gender, libellous, hateful or racially or ethnically objectionable, disparaging or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever under the laws of India; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force;

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; and provides instructional information about illegal activities such as making or buying illegal weapons or any other objects, violating someone’s privacy, or providing or creating computer viruses; engages in commercial activities without Vaidibhyo’s prior written consent such as engages in contests, sweepstakes, barter, advertising etc.; or, interferes with another Users use and enjoyment of the Website.

Additionally, you are prohibited from decompiling, reverse engineering, or disassembling website content, modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works, transferring, or selling any information or software obtained from the website, or removing copyright, trademark, or other proprietary notices from the website content.

The User is prohibited to (a) use the Website for commercial purposes of any kind, or (b) advertise or sell domain names or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website in any way that is unlawful, or harms Vaidibhyo or any of their Representatives.

CONFIDENTIALITY

As elaborated under the Privacy Policy, Vaidibhyo will keep all the information confidential, including your personal information, and shall not disclose it to anyone except as provided in the Terms and required by law, and shall ensure that such confidential information is protected with security measures and a degree of care that it would apply to its own confidential information.

Vaidibhyo acknowledges that its employees, directors, agents and contractors (“Representatives”) shall use the confidential information only for the intended purpose for which it is provided.

Vaidibhyo shall use all reasonable endeavours to ensure that its Representatives acknowledge and comply with the provisions of these Terms of confidentiality.

PROPRIETARY RIGHTS

The Website is protected by copyright laws and other intellectual property laws as applicable.

Vaidibhyo and its licensors shall retain ownership of the Website and to all related intellectual property rights, including without limitation copyrights, trademarks, trade names, database rights and patents.

You are granted only a limited right to use the Website subject to these Terms and no intellectual property rights are or will be transferred, licensed or assigned to you except as contemplated herein.

PRIVACY POLICY

The Users agree that they have read through the privacy policy (“Privacy Policy”) that is provided on the Website and have understood and agreed to the terms incorporated therein. The Users consent to the use of their personal and non-personal information by Vaidibhyo in accordance with the terms of as set forth in the Privacy Policy.

INDEMNIFICATION

By accepting these terms, you agree to indemnify and absolve Vaidibhyo, its owners, licensors, suppliers, affiliates, subsidiaries, relevant group companies, and their representatives from any claims, legal actions, disputes, demands, liabilities, damages, losses, expenses, or penalties, including reasonable legal fees, brought forth by third parties or imposed due to or arising from your breach of these terms, the Privacy Policy, or other policies, or your violation of any laws, rules, regulations, or the rights (including intellectual property rights) of third parties.

FEEDBACK AND SURVEYS

Any feedback you provide on the Website regarding the listed products, through any surveys undertaken by us shall be deemed to be non-confidential. The Website shall be free to use such non-confidential information on an unrestricted basis.

Additionally, upon submitting your feedback and survey data, you affirm and guarantee that (i) your feedback and survey data does not include confidential or proprietary information belonging to you or any third parties; (ii) Vaidibhyo is not bound by any confidentiality obligations, whether explicit or implicit, regarding the feedback and survey data; and (iii) you are not eligible for any form of compensation or reimbursement from Vaidibhyo for the feedback or survey data under any circumstances, unless explicitly stated otherwise.

ASSIGNMENT

Vaidibhyo reserves the right, at its own discretion, to freely assign and transfer the rights and obligations under these Terms to any third-party.

TERMINATION

These Terms are effective unless and until terminated by either you or Vaidibhyo.

You may terminate the Terms at any time, provided that you discontinue any further use of the Website.

Vaidibhyo may terminate the Terms at any time, without any prior notice.

 

DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL INFORMATION, CONTENT, MATERIALS ON OR OTHERWISE MADE AVAILABLE TO THE USER THROUGH THE WEBSITE ARE PROVIDED BY VAIDIBHYO ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND.

VAIDIBHYO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, THE ACCURACY OR COMPLETENESS OF THE CONTENTS AND THE ACCURACY OF THE INFORMATION.

VAIDIBHYO SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR DEVICES OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, DOCUMENT OR INFORMATION.

THE USER EXPRESSLY AGREES THAT THE USE OF THE SERVICE IS AT THE USER’S SOLE RISK. VAIDIBHYO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR THE CONTENTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

TO THE FULL EXTENT PERMITTED BY LAW, VAIDIBHYO DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE WEBSITE AND ITS CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

 

LIMITATION OF LIABILITY

IN NO EVENT SHALL VAIDIBHYO, OR ITS REPRESENTATIVES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM THE USER’S ACCESS TO AND USE OF THE WEBSITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SECURE SERVERS AND/OR ANY AND ALL PERSONAL AND/OR BUSINESS AND/OR FINANCIAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD-PARTY; AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VAIDIBHYO IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SUBJECT TO THE ABOVE AND NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, THE MAXIMUM AGGREGATE LIABILITY (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR EQUITY) OF VAIDIBHYO VIS-À-VIS ANY EMPLOYER, REGARDLESS OF THE FORM OF CLAIM, SHALL BE LIMITED TO THE AGGREGATE OF ANY FEES/AMOUNT PAID BY THE USER TO VAIDIBHYO. THE FOREGOING LIMITATIONS OF LIABILITY WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY HEREIN.

 

SEVERABILITY AND WAIVER

These Terms, along with the Privacy Policy and any other materials referenced herein or on the Website, constitute the complete agreement between you and Vaidibhyo regarding the Website as described herein, and they supersede all previous or simultaneous communications and proposals (whether verbal, written, or electronic) between you and Vaidibhyo concerning the service, governing the future relationship.

If any provision of the Terms is deemed unenforceable or invalid, that provision will be constrained or removed to the minimum extent necessary for the Terms to otherwise remain fully effective and enforceable. The failure of either party to enforce any right provided herein shall not be construed as a waiver of any further rights hereunder.

JURISDICTION

These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Purulia, India.

In the event of any dispute arising out of these Terms the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Purulia, India and the language used shall be English.

 

GRIEVANCE REDRESSAL

Pursuant to the Consumer Protection (Direct Selling) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 the Company shall acknowledge the User complaint within 48 (fourty-eight) hours of receiving such complaint and shall on a best effort basis resolve the User grievance within 1 (one) month of receiving such complaint. The User can track the status of complaint by calling on the number provided to the User along with the ticket number generated at the time of lodging such complaint.

If you want to report a grievance that you might have with our product and/or service or for any other general query, you may contact our customer care on the below-mentioned information:

Number: +91 **********

Email: support@vaidibhyo.com

If the customer care does not acknowledge the receipt of the complaint and/ or query within 24 (twenty-four) – 36 (thirty-six) hours, you may contact the Grievance Officer. In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Bikash Khimsura, Purulia (PehelNSV Enterprises Private Limited)

Address: Purulia, West Bengal, 723101 IN

Contact: +919593896699
Email ID: support@vaidibhyo.com 

Timings: Mon – Sat (10:00 – 18:00)

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